“If you double the number of experiments you do per year, you're going to double your inventiveness.” Interviews innovationexecution
“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. If you replace ‘customer’ with ‘reader,’ that approach, that point of view, can be successful at The Post, too..” innovationcustomers
“That kind of divine discontent comes from observing customers and noticing that things can always be better.” riskcustomers
“We’re building what’s called a private cloud for them [the C.I.A.], … because they don’t want to be on the public cloud.” execution
“You gotta earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptive to the old way.” innovationcustomers
“If you absolutely can't tolerate critics, then don't do anything new or interesting.” executioninnovation
“Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out ways for teams to communicate less with each other, not more.” leadership
“The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it.” executionfailure
“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. If you replace ‘customer’ with ‘reader,’ that approach, that point of view, can be successful at The Post, too..” innovationcustomers
“That kind of divine discontent comes from observing customers and noticing that things can always be better.” riskcustomers
“We’re building what’s called a private cloud for them [the C.I.A.], … because they don’t want to be on the public cloud.” execution
“You gotta earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptive to the old way.” innovationcustomers
“If you absolutely can't tolerate critics, then don't do anything new or interesting.” executioninnovation
“Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out ways for teams to communicate less with each other, not more.” leadership
“The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it.” executionfailure