“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Steve Jobs · Interviews
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou · Widely attributed
“Don't find customers for your products, find products for your customers.” Seth Godin · Books / blog
“You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.” Steve Jobs
“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. If you replace ‘customer’ with ‘reader,’ that approach, that point of view, can be successful at The Post, too..” Jeff Bezos
“That kind of divine discontent comes from observing customers and noticing that things can always be better.” Jeff Bezos
“You gotta earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptive to the old way.” Jeff Bezos
“We don't have the user centricity. Until we understand context, which is way beyond presence — presence is the most trivial notion, just am I on this device or not; it doesn't say am I meeting with something, am I focused on writing something.” Bill Gates
“The best thing software can be is easy, but the way to do this is to get the defaults right, not to limit users' choices.” Paul Graham
“re gmail, great user experience has helped other email systems (others have increased storage etc). there are areas that have been overlooked in industry, much as search was overlooked in the 90's. thinks they have technology, distribution infrastructure to address those things.” Sergey Brin
“You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.” Steve Jobs
“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. If you replace ‘customer’ with ‘reader,’ that approach, that point of view, can be successful at The Post, too..” Jeff Bezos
“That kind of divine discontent comes from observing customers and noticing that things can always be better.” Jeff Bezos
“You gotta earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptive to the old way.” Jeff Bezos